Legal

I. INTRODUCTION

These General Terms and Conditions for Online Sales govern the sale of fashion items by Blendko through the Website at blendko.com.

By placing an order or using our AI-powered fashion services, you accept these Terms and our Privacy Policy.

II. SCOPE AND ACCEPTANCE

These Terms apply exclusively to purchases made remotely via our Website and not to physical store sales.

Our products are intended for personal use by end buyers and not for commercial reselling.

The conditions in effect at the time of order apply. Blendko may update these Terms, and you will be notified of changes before purchase.

Clicking "Pay and place order" signifies acceptance of these Terms and a binding contract.

III. ELIGIBILITY AND ACCOUNT REQUIREMENTS

You must be 18 or older to purchase. Ages 13-17 may browse with parental consent.

Registration requires accurate personal details, contact information, and a secure password.

You are responsible for maintaining account security and notifying us of unauthorized use.

IV. PRODUCT INFORMATION AND AI FEATURES

We strive for accuracy in descriptions and specifications, though variations may occur due to device or brand differences.

AI features include personalized recommendations, size prediction, style matching, trend analysis, and virtual styling.

AI suggestions are non-binding and for informational purposes only.

All products are subject to stock availability. Prices are in GBP and may change without prior notice.

V. PURCHASE LIMITS AND RESTRICTIONS

Items are sold for personal use only and not for resale.

Purchase limits apply to ensure fair access: max 8 items/transaction, 2 identical items/month, 3 bags/6 months, 1 limited edition item/person.

Orders may be refused for exceeding limits, suspected fraud, or prior issues. Refunds are issued within 14 days if declined.

VI. ORDERING PROCESS

Add items to basket, explore AI recommendations, and complete style quizzes for personalization.

Provide full personal, billing, delivery, and payment information.

Order is confirmed upon shipment and payment authorization.

Verify all details before submitting orders; errors are your responsibility.

VII. PAYMENT

Accepted methods include major credit/debit cards, PayPal, Apple Pay, and other digital services.

Secure 128-bit SSL encryption is used. All transactions meet PCI DSS standards.

Payment is required at order placement. Orders may be cancelled if payment fails or fraud is suspected.

VIII. DELIVERY

UK delivery options include Standard (3-5 days), Express (1-2 days), and Next Day. Free delivery on orders over £50.

International delivery to select countries. Customs duties apply.

Deliveries require a physical address and may need signature.

Click & Collect is available at select locations. 14-day pickup window applies.

IX. RETURNS AND CANCELLATIONS

You may cancel within 14 days of receiving items.

30-day return policy for unused items in original packaging.

Certain items are non-returnable due to hygiene or customization.

Use the online process or return to partner stores with valid ID. Refunds issued within 14 days.

X. EXCHANGES

You may exchange items for size/colour within 30 days.

Max 2 exchanges/order. Equal item exchange only.

New delivery charges apply. Personalized items cannot be exchanged.

XI. FAULTY ITEMS AND WARRANTY

We comply with legal standards. Faulty items are eligible for return/refund/replacement.

Contact customer service immediately upon noticing defects.

After-sales repairs and servicing are available for qualifying items.

XII. AI TECHNOLOGY AND DATA PROCESSING

AI features are suggestions based on data, not definitive advice.

You consent to data use for personalization and analytics.

You can request explanation, object to automated decisions, and opt out of AI-based features.

XIII. INTELLECTUAL PROPERTY

All content, algorithms, designs, and branding are owned by Blendko or its licensors.

You are granted a limited licence for personal use only.

Commercial use of any content is strictly prohibited.

XIV. USER CONTENT AND REVIEWS

Users may submit reviews and content.

You grant Blendko the right to use submitted content for promotional or operational purposes.

We may moderate or remove content that violates policies.

XV. LIABILITY AND DISCLAIMERS

Service is provided "as is." Availability and AI reliability are not guaranteed.

Our liability is limited to foreseeable damages up to the transaction value.

We do not exclude liability for death, personal injury, or fraud.

XVI. FORCE MAJEURE

We are not responsible for service disruptions due to events beyond our control, such as natural disasters or system failures.

XVII. TERMINATION

You may delete your account at any time.

We may suspend or terminate accounts for violating Terms or misuse of AI services.

XVIII. GOVERNING LAW AND DISPUTES

Terms are governed by English law and subject to English courts, though consumers may also bring proceedings in their home country.

Customers should first attempt informal resolution, followed by mediation if needed.

XIX. GENERAL PROVISIONS

These Terms and our Privacy Policy form the entire agreement.

Invalid provisions do not affect the remainder.

We may assign rights without notice.

Delay in enforcement does not waive our rights.

XX. CONTACT INFORMATION

Email: support@blendko.com

AI Features Support: ai-support@blendko.com

Legal: legal@blendko.com

Returns: returns@blendko.com

Hours: Mon–Fri 9AM–7PM, Sat–Sun 10AM–6PM

Business Address: [Your Registered Address]

ADR Provider: [ADR Provider Details]