Need to change something about your order? We can help modify certain details before your order is dispatched.
Time Sensitive: Order modifications must be requested within 2 hours of placing your order.
What Can Be Modified
✅ Can Be Changed
- Delivery address
- Size (if available)
- Color (if available)
- Quantity (increase/decrease)
- Contact information
❌ Cannot Be Changed
- Product type/style
- Payment method
- Orders already dispatched
- Custom/personalized items
- Sale/clearance items
How to Modify Your Order
1
Contact Us Quickly
Email us within 2 hours of placing your order
2
Provide Details
Include your order number and specific changes needed
3
Confirmation
We'll confirm if changes are possible and update your order
Common Modifications
Change Delivery Address
If you need to change your delivery address, contact us immediately with:
- Your order number
- New complete delivery address
- Contact phone number for delivery
Size or Color Changes
We can change size or color if:
- The new size/color is in stock
- Your order hasn't entered processing
- The price difference is paid (if applicable)
- It's not a custom or sale item
Quantity Changes
You can increase or decrease quantities if:
- Items are still available (for increases)
- Order hasn't been processed yet
- Payment adjustment is made if needed
What You Need to Provide
- Order number (from confirmation email)
- Email address used for the order
- Specific details of what needs to be changed
- New information (address, size, etc.)
- Reason for the change (helps us serve you better)
If Modifications Aren't Possible
If we can't modify your order, you can still return items once received and place a new order.
- Cancel the order (if within 24 hours)
- Return items after delivery (within 30 days)
- Place a new order with correct details
Learn about returns